Terms of sale

Terms of Sale

These Terms of Sale apply to purchases made through the CosyManor online store.

1. Seller

CosyManor is operated by Marouane EL HMIDY, Sole proprietor, at Carrer de Martí i Blasi, P01, 08905 L'Hospitalet de Llobregat, Barcelona, Spain. Contact: contact@cosymanor.com.

2. Products

We aim to present accurate product descriptions, images, sizes and colours. Minor differences may occur because of screen settings or product manufacturing. Product availability may change before an order is confirmed.

3. Prices and currency

Product prices and the order total are displayed in the store currency and confirmed at checkout. Review the full amount before placing your order.

4. Orders

Submitting an order is an offer to purchase. An order is accepted when confirmation is issued and payment is successfully authorised. We may contact you if information is incomplete or if a product becomes unavailable.

5. Payment

Available payment methods are displayed securely at checkout. CosyManor does not request complete payment card details by email or through the contact form.

6. Processing and delivery

Orders are normally processed within 1–2 working days. Delivery after dispatch normally takes 7–9 working days. The total estimated delivery time is 8–11 working days. We offer free tracked delivery on all orders. Estimates may be affected by busy periods, public holidays, weather, customs or events outside our reasonable control.

Full information is available in our Shipping & Delivery Policy.

7. Returns and refunds

You may request a return within 30 days after receiving your order. Items must meet the conditions stated in our policy. Contact contact@cosymanor.com before sending an item.

Read our Returns & Refunds Policy for the complete procedure, conditions and exceptions.

8. Faulty or incorrect items

If an item is damaged, faulty or incorrect, contact us promptly with your order number and clear photographs where relevant. These terms do not limit mandatory consumer rights.

9. Personal information

Personal information is handled according to our Privacy Policy and Cookie Policy.

10. Liability

Nothing in these terms excludes liability that cannot legally be excluded. We are not responsible for delays or failures caused by events outside our reasonable control.